Mystic Lake Casino Hotel

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Responsible gambling

We strive to provide a safe and responsible gaming environment for all our patrons. We understand that problem gambling can have serious consequences on individuals, families, and communities. That's why we're committed to promoting responsible gaming practices throughout our resort.

Self-Exclusion PolicyIf you feel like your gaming habits are becoming a concern or if you'd like to take a break from gaming altogether, please reach out to one of our Responsible Gaming Ambassadors. They can help you set limits on your play, take a temporary time-out from the casino floor, or even self-exclude yourself for a longer period.

Support OrganizationsIf you're struggling with problem gambling and need additional support, we've listed some reputable organizations below that offer confidential help:

  • Minnesota Problem Gambling Hotline (HOPE)
  • International Center for Responsible Gaming
  • Gamblers Anonymous
  • National Council on Problem Gambling
  • Responsible Gambling Council
  • Minnesota Problem Gambling Alliance

We're committed to providing a supportive environment that encourages responsible gaming practices. Our staff is trained to recognize and respond to problem gambling situations, so please don't hesitate to reach out if you need help.

Responsible Gaming ResourcesTo assist our patrons in managing their gaming habits responsibly, we offer the following resources:

  • Deposit limits: We can set deposit limits for your Club M account to ensure that you're not spending more than you can afford.
  • Time-outs: Take a break from the casino floor or self-exclude yourself for a longer period if needed.
  • Self-assessment tools: Utilize our online responsible gaming assessment tool to gauge your gaming habits and identify areas for improvement.

We prioritize creating a safe, inclusive environment that encourages responsible gaming practices. If you have any concerns about problem gambling or need support, please don't hesitate to reach out to one of our Responsible Gaming Ambassadors.